Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Lumber ordered through our secure online store usually ships within 2 weeks and select items ship within 3 days. Delivery is made through truck freight and all shipping damage claims should be directed to customer service.
- Privacy & Security
- polywoodlumber.com is a secured website offering our customers the most advanced privacy protection available.
- Returns & Replacements
- Poly-Wood, Inc. does not offer a warranty for its plastic lumber product. Products with general and workmenship defects will be promptly replaced with the proper product. Questions may be directed to us though our contact page.
- Ordering
- Orders can be placed directly through our secure online store or directly placed with our telephone operators. All major credit cards are accepted.
- Payment, Pricing & Promotions
- Polywoodlumber.com offers high quality products direct to the consumer via our secure online store. Our prices are subject to change without notification and we accept all forms of major credit though our secure website. Discount coupons or codes for our products may be offered at our sole discretion.
- Viewing Orders
- After making a purchase though the secure online store you can view the progress of the order by logging into your account. The login link is located on the top right hand side of the page, and after correctly entering y our login credentials you will be able to access your account. Account options are on the left hand side of your page.
- Updating Account Information
- Updating your account information is hassle free and can be done after logging into your account from the top right hand side of the home page. you can manage multiple shipping address's or make changes to your personal information all from the account manager.